Refund policy

Return & Exchange Window

Returns and exchanges are accepted within 14 days of the original purchase date. Items must meet the eligibility requirements below to qualify.

Return & Exchange Requirements

To be eligible for a return or exchange, items must be:

  • Unworn, unwashed, and unused.
  • In their original condition, with all original tags attached.
  • Free of stains, odors, makeup, deodorant marks, pet hair, or other signs of wear.
  • Accompanied by the original receipt or proof of purchase.

Items that do not meet these requirements may be refused.

Refunds

Approved returns will be refunded to the original method of payment. Please allow additional processing time for your financial institution to post the refund.

Shipping fees are non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

Exchanges

We are happy to offer exchanges for a different size or eligible item, subject to product availability. If the requested item is unavailable, you may choose another eligible item of equal value or pay the difference for a higher-priced item.

Final Sale Items

The following items are final sale and are not eligible for return or exchange:

  • Clearance and final sale merchandise.
  • Custom or personalized items.
  • Gift cards.

Online Purchases

For online orders, please contact us before sending an item back so we can provide return instructions. Items must be returned within the 14-day return window. Customers are responsible for return shipping costs unless the item is defective or we made an error with the order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We will work with you to resolve the matter.

How to Start a Return or Exchange

Please contact us through via email connect@shophouseoflilyco.com with your order number and the reason for your return or exchange. Or stop by our boutique with your item and receipt. 

House of Lily Boutique reserves the right to refuse returns that do not meet the requirements of this policy.